Introduction

This Privacy Policy describes how LIVE HOLIDAYS and its affiliates (collectively referred to as “LIVE HOLIDAYS”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website www.liveholidays.co.in (the “Platform”). You may browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting the Platform, providing your information, or availing of any services offered, you agree to this Privacy Policy, our Terms of Use, and relevant product/service terms. If you disagree, please do not use the Platform.

Collection of Data
We collect your personal data when you interact with our Platform or services. This includes data provided during sign-up or registration such as name, date of birth, address, contact number, email ID, and any identity/address proof. Sensitive personal data like bank details, card information, or biometric data may also be collected with your consent and in accordance with applicable laws. You can choose not to provide certain information by not using particular features of the Platform. We also collect behavioral data, preferences, and transaction information. When third-party business partners collect your personal data, you will be subject to their privacy policies. We are not responsible for their privacy practices.

Usage of Data
Your personal data is used to provide the services you request and improve user experience. We use it for order fulfillment, dispute resolution, customer support, marketing, fraud prevention, research, legal compliance, and more. You can opt-out of marketing uses. Failure to provide necessary data may affect access to services.

Data Sharing
We may share your personal data with group companies, corporate affiliates, business partners, service providers (like logistics, payment partners), and third-party platforms for service fulfillment and legal compliance. Data may also be disclosed to law enforcement or government agencies when legally required, or in good faith for enforcing terms, resolving disputes, or protecting rights.

Security Measures
We use reasonable security practices to protect your data from unauthorized access, loss, or misuse. However, data transmission over the internet is not completely secure. Users accept the risks involved and are responsible for securing their login credentials.

Data Retention & Deletion
You can delete your account from your profile settings or by contacting us. We may delay deletion if there are pending services, claims, or grievances. Once deleted, all related data is lost. We retain personal data only as long as necessary or legally required and may keep anonymized data for analytics.

Your Rights
You may access, rectify, or update your data directly through the Platform.

Consent
By using the Platform or providing your information, you consent to our collection, use, and processing of your data as per this Privacy Policy. If you provide personal data of others, you confirm you have authority to do so. You consent to being contacted via SMS, email, calls, or messaging apps for the stated purposes. You can withdraw consent by contacting the Grievance Officer with the subject line “Withdrawal of consent for processing personal data”. Requests will be verified before being acted on. Withdrawal may impact our ability to provide services.

Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be notified as required by law. Please check periodically for updates.

Grievance Officer

Live Holidays

AWS – 3, Aaryan Work Spaces, 114, B BLOCK, Drive In Rd, opp. Manav Mandir Road, Memnagar, Ahmedabad, Gujarat 380009
+91 79 26460300
+91 79 26463200
+91 9227282200

Phone: Time: Monday – Friday(9:00 – 18:00)